This man was pulled over by police while driving. But he says it’s clearly Enterprise’s fault.
When you rent a car, you know to inspect the vehicle beforehand for any scratches or damage that you don’t want to end up getting blamed (or forced to pay) for. But it wouldn’t cross your mind to think twice about the car’s paperwork, like whether the inspection is up to date, the car is properly registered, or if it’s recently been reported stolen. These rental places are legit businesses after all, and you’d expect everything to be above board. Right?
This customer found out the hard way that some rental car companies aren’t as responsible as you’d expect them to be, and people jumped in the comment section to back him up.
In a viral video with more than 780,000 views and hundreds of comments, content creator Staś (@staseatsstuff) shared the terrible experience he had with Enterprise Rent-A-Car.
Enterprise is one of the largest car rental companies in the world, with more than 9,500 branch offices in nearly 100 countries, according to its website. You can rent anything from a practical SUV to a luxury vehicle for just a weekend or up to a long-term rental.
Despite its general reputation for good service, some customers have reported issues like overbooking, lack of vehicle availability, unnecessary upselling, and bad communication.
And Staś is here to add another glaring issue to the list.
“What rental place gives you a car with a registration expired?” Staś said.
In the background, you could see that there was a cop car pulled up behind him.
“Hertz would NEVER,” he added in the caption.
Though commenters assured him that Hertz would do him just as dirty or worse.
Some commenters mentioned that it may be the case that the registration had automatically renewed, but that the car just didn’t have the updated sticker on it.
Most states make it easy for you to renew your car registration online, by mail, or in person.
However, automatic renewal is only offered in some states. Some places require supplementary information, like an inspection or smog test, before re-registering, which makes auto-renewal unfeasible.
Check your state’s Department of Motor Vehicles website or give them a call to confirm your options.
In 2022, a Baltimore woman was given a ticket for driving an Enterprise rental car with expired tags, the Baltimore ABC station WMAR 2 News reported.
While the manager at Enterprise assured her that the issue would be taken care of, a couple of months later, she got mail letting her know her license would be suspended if the ticket went unpaid.
Corporate then said they’d take care of it, yet a few months later, the woman was pulled over and informed that her license was suspended over the ticket.
“I apparently got a court date that I didn’t get in the mail, so I had missed that and got a failure to appear and got a warrant,” she told the television station.
Between a lawyer, fees, and court costs, the Enterprise issue ended up costing Bell $3,000 and more than a year of headaches.
Several people in the comment section shared their own similar horror stories.
“Enterprise gave me a car they reported stolen the previous day and I was pulled over at gun point. Still suing,” a person shared.
“Enterprise is also known to scam people by claiming damages when there is none,” another alleged. There have been disputed claims of this nature in the past.
“Yep they did the same thing to me! Half way to our vacation, and stopped for gas and noticed it. Called the local office and they said they would take care of the ticket if we got one!” a commenter wrote.
It’s unclear what came of this creator’s experience. Motor1 reached out to Staś for comment via email and Instagram direct message and to Enterprise via email. We’ll update this article if either party responds.
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