Volkswagen’s head of quality admits the automaker went too far by replacing conventional controls with touch surfaces and sliders.
At the time, VW believed EVs represented a new beginning and that their interiors needed equally futuristic controls.
The company eventually learned that EV buyers wanted electric powertrains, not spaceship-like cabins, prompting a return to physical buttons and knobs.
Volkswagen is in the midst of undoing one of its most controversial interior-design decisions: replacing conventional buttons and knobs with touch-sensitive keys, sliders, and capacitive steering-wheel controls. Early signs are encouraging, with the…
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