- Shirley Poullard’s Kia SUV sat at the dealership for over a month.
- A viral video captures a service manager admitting fuel injectors from her SUV were “borrowed” to fix another customer’s car.
- The dealership said the service manager is no longer employed.
Kia of Lake Charles in Louisiana is under fire after customer Shirley Poullard says parts from her SUV were pulled to fix someone else’s vehicle, and the admission was caught on video. Most owners drop their car at a service bay assuming the repairs will match the paperwork; this case shows what can happen when that trust breaks down.
Poullard’s confrontation with a service manager spread quickly after...
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